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Cancellation and refunds




Cancellation and refunds

1500GB Web Hosting Services reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes 1500GB Web Hosting Services' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice to 1500GB Web Hosting Services. During the initial 14 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by 1500GB Web Hosting Services. In addition some accounts incur set-up fees, these charges are also non-refundable.

Domain credits cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment.

All hosting, email and dedicated server accounts are subject to a 12 month minimum contract term.

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